Refund and Cancellation Policy

Pytoair prioritizes transparency and diligently updates our policies to ensure they are customer-friendly. However, please be aware that our cancellation policy is influenced by the service providers we collaborate with externally. It is essential that you thoroughly read and comprehend our cancellation and return policies before utilizing our services. We kindly request that you refrain from visiting our website if you do not concur with these terms. We recommend that you meticulously review our cancellation and return policies.

Non-Refundable Flight Tickets: These airline tickets are not eligible for refunds. Prior to making any bookings, you should verify the airline's cancellation policy.

Refundable Flight Ticket: These flight tickets can be refunded. Some carriers may provide airline credit points instead of cash refunds for refundable tickets. These credit points can be utilized for future flight bookings with the same airline.

Refund Processing Time: The duration required to process refunds varies based on the circumstances, so we are unable to provide a definitive timeframe. Generally, refunds are processed within 48 hours, and if the refund is through net banking, it may take approximately 6-7 working days to complete the process.

24-Hour Cancellation Rule: If you cancel your flight within 24 hours of booking, you may be eligible for a refund, but this is contingent upon the airline's policies. Each airline has its own regulations, so it is advisable to consult the airline's cancellation policies as well. However, cancelling within 24 hours does not guarantee a refund; depending on the airline's policies, you may not receive one.

Limits and Restrictions: Adhering to the airline's regulations may necessitate compliance with specific limits.

Non-Refundable Items: The majority of airline tickets, hotel reservations, tour packages, and service fees are ineligible for a refund after 24 hours from the time of booking. Therefore, it is advisable to cancel your reservation in accordance with the airline's policy within 24 hours to secure a refund.

Eligibility for Refund: There are specific criteria that must be met to qualify for refunds. A refund request can only be made if you are not classified as a "no-show." Typically, bookings marked as "no-show" do not qualify for refunds.

Sequential Processing: Refund requests are processed in the sequence they are received, and the processing may require some time. Thus, patience is essential when awaiting refunds.

Email Notification: An email notification will be sent to you once your refund request has been reviewed, accepted, and processed.

Refund Timeline: The duration from the submission of your request to the appearance of the credit in your account may range from 60 to 90 days.

Service Fees: Pytoair may impose a service fee if you wish to retrieve your funds after purchasing a ticket.

Supplier Penalties: Suppliers may levy refund fees, which will be deducted from the total amount refunded to customers.

Additional Terms: Additional terms and conditions may be applicable based on the particular circumstances surrounding your booking.